Service Level Agreement—SLA is a method of ensuring that the support you subsequently pay for is going to suit you and not your supplier...

Does your SLA meet your requirement..

  • So many Companies now offer a Service Level Agreement—SLA instead of the old Maintenance Contracts, for one it sounds better.
     
  • An SLA is meant to be a fully Customised agreement between Supplier and Client and yet most Suppliers send you their standard one.
     
  • We believe that an SLA should be exactly that, a fully Customised agreement to suit both parties.


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