Service Level Agreement—SLA is a method of ensuring that the support you subsequently pay for is going to suit you and not your supplier...
Does your SLA meet your requirement..
- So many Companies now offer a Service Level Agreement—SLA instead of the old Maintenance Contracts, for one it sounds better.
- An SLA is meant to be a fully Customised agreement between Supplier and Client and yet most Suppliers send you their standard one.
- We believe that an SLA should be exactly that, a fully Customised agreement to suit both parties.
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